In the current very dynamic and challenging market, I believe the BRM role is one of the most important within any entity, which is striving towards Customer Centric and Agile organization.
Leona Bucan is a Business Relationship Manager at LafargeHolcim EMEA Digital Center. She explains the role of BRM in the current market as well as the future challenges of the company.
The BRM needs to understand the customer well and appreciate the needs and motivation for the various changes required. Customers are different, and indeed they are the most important assets for us.
Pilar Fernández, Senior Business analyst at the EMEA Digital Center shares with us how digitization is empowering the business for enhanced quality management being the new myLab app one example.
Digitalization is helping LH Human resources management in several ways. Now employees take ownership of their data and have a clearer understanding of the HR processes they are involved in.
Technology must fulfil our purpose of offering an enhanced user experience to our clients, and be a differentiating factor for the company. The myOrders RMX app is a good example.
MyOrderRMX app offers our customers this opportunity. It provides a new mobile communication channel to place RMX orders that is easy to deal with and gives real-time transparency on the status of their transactions.